Terms Of Services

Last Updated: Oct 22, 2024

Thank you for using Supersonic Sites®! Please read these terms of use (the “Terms”) carefully. These terms contain important information about your legal rights, remedies and obligations. By accessing or using the Supersonic Sites framework, you agree to comply with and be bound by these terms and all applicable laws and regulations.

1. Introduction  

Welcome to Supersonic Sites. By engaging in our services, you agree to the following Terms and Conditions, which govern your use of our website design, hosting, support, and digital marketing services, including Google Ads management. Please read these Terms carefully before using our services.

2. Service Overview  

Supersonic Sites provides two primary services:

  • Website Design and Hosting: We offer a free website mockup and a fully built website upon approval of the mockup. Clients receive a 14-day free trial of the website, with an option to extend by 2 weeks if feedback is provided within the trial period.
  • Google Ads Management: We offer ongoing management of Google Ads campaigns, including tracking, keyword research, ad optimization, and performance reporting.

These services are subject to the following terms and conditions.

3. Website Design, Hosting, and Support  

3.1 Onboarding Fee  

Upon approval of the homepage mockup, a one-time, refundable onboarding fee of $499 will be charged.

3.2 Monthly Fees  

Clients are billed monthly based on the service tier selected during the onboarding process. This fee includes hosting, support, and services such as SEO optimization, data privacy, mobile responsiveness, and ongoing edits.

3.3 Annual Hosting Fee  

Supersonic Sites uses high-performance hosting to ensure website speed and reliability. A yearly hosting fee of $349 will be charged to cover the cost of hosting, with no markup or profit.

3.4 Client Responsibilities  

Clients are responsible for providing timely feedback and any necessary content to complete the website. If no feedback is given within 14 days of the demo, billing will commence automatically.

3.5 Cancellation and Refund Policy  

Clients can cancel their subscription at any time by providing a 30-day written notice. Refunds, including the 90-day Money Back Guarantee, are subject to the completion of a brief survey and all onboarding conditions being met.

4. Google Ads Management Services  

4.1 Service Description  

Supersonic Sites provides full Google Ads management services, including campaign setup, keyword research, ongoing optimization, budget recommendations, and performance tracking. Our goal is to maximize ad performance based on the client’s business needs and goals.

4.2 Billing and Payment  

Clients are billed directly by Supersonic Sites for the Google Ads management fee. The actual ad spend is billed directly to the client’s credit card by Google. Supersonic Sites does not mark up or profit from ad spend charges.

4.3 Learning Period and Performance Expectations  

During the first 3 to 6 months, campaigns are in a learning phase. Budget changes during this time can affect performance. While Supersonic Sites will optimize campaigns, no specific results (e.g., clicks, conversions) are guaranteed due to market fluctuations, seasonality, and competition.

4.4 Client Responsibilities  

Clients must provide access to their Google Ads account and any required documentation (e.g., Google My Business verification) for smooth account management. Timely feedback and approvals are necessary to maintain campaign performance.

4.5 Reporting  

Clients will receive monthly reports by the 5th of each month, detailing key metrics such as impressions, clicks, conversions, and ad spend.

4.6 Cancellation Policy  

Google Ads management services can be canceled with a 30-day written notice. Upon cancellation, all campaigns will be paused, and the client will retain access to their Google Ads account.

4.7 Non-Competitive Agreement  

Supersonic Sites will not offer Google Ads management services to competing clients within the same geographical region or industry to avoid conflicts of interest.

5. Payment Terms  

5.1 Billing Cycle  

Payments for website and Google Ads management services are billed automatically on a monthly basis. Charges will be processed on the same day each month via Stripe, with the specific billing date outlined in your invoice.

5.2 Grace Period  

Clients are provided a 30-day grace period for unpaid invoices. If no payment is received and no alternative arrangement is made within this period, the website or Google Ads campaigns may be suspended.

5.3 Non-Payment  

If the client remains unresponsive or fails to settle the outstanding balance within 90 days, both the website and Google Ads services will be terminated.

6. Buyout Option (Website Services Only)  

Clients are not required to buy out their website unless they wish to discontinue hosting and support. The buyout price is $7,500, with $100 from each monthly payment credited toward the final amount. Upon buyout, ownership of the website and its assets will transfer to the client.

7. Ownership and Intellectual Property  

7.1 Website Ownership  

Supersonic Sites retains ownership of all website designs and content created under our services unless a buyout is completed.

7.2 Google Ads Account Ownership  

The client retains ownership of their Google Ads account and any associated data. Supersonic Sites acts only as a manager and does not claim ownership of campaigns or account data.

8. Confidentiality  

Both Supersonic Sites and the client agree to maintain the confidentiality of any sensitive information exchanged during the course of the services.

9. Limitation of Liability  

Supersonic Sites’ liability is limited to the total amount paid by the client over the six months preceding any claim. We will not be responsible for indirect damages such as lost profits or data loss, and we do not guarantee specific outcomes from services like Google Ads management or website hosting.

10. Indemnification  

The client agrees to indemnify and hold harmless Supersonic Sites from any claims or liabilities arising from the use of our services, including violations of Google Ads policies or intellectual property disputes.

11. Governing Law and Dispute Resolution  

These Terms are governed by the laws of British Columbia, Canada. In the event of a dispute, both parties agree to first attempt informal resolution. If unsuccessful, the dispute will be referred to mediation or arbitration.

12. Force Majeure  

Neither party is liable for delays or failures to perform obligations due to circumstances beyond their control, such as natural disasters, pandemics, or changes in law.

13. Non-Disparagement  

Both parties agree not to make public or private statements that may harm the reputation of the other during or after the termination of the agreement.

14. Changes to Terms  

Supersonic Sites reserves the right to modify these Terms at any time, with 30 days’ notice. Continued use of the services constitutes acceptance of the new Terms.

If you have any questions about these Terms & Conditions please email us at [email protected].